House Policy 2019 – 2020
The Scone Race Club in the interests of its patrons and the community promotes the responsible service of alcohol.
In accordance with this strategy we have adopted the following:
HOUSE POLICY – From July 1st, 2019 to June 30th, 2020
This policy outlines a code of conduct that we ask all patrons to abide by. It is designed to enable all our patrons to relax in the atmosphere of Scone Race Club without infringing upon each other’s or the community’s enjoyment.
- A clean, neat and tidy appearance is required at all times.
- Footwear must be worn at all times.
- “Intoxicated persons” are not permitted by law to be served on these premises and will be asked to leave.
- Indecent, violent or quarrelsome conduct will not be tolerated for any reason.
- Vandalism in any form will not be tolerated.
- Please consider other patrons and the local community when on, or leaving the premises and avoid any excessive noise or disturbance.
- All liquor to be opened (seal broken) by bar staff.
- No alcohol to be brought on to premises.
- No alcohol to leave premises.
- Prohibited drugs will not be tolerated on the premises.
- Patrons under the influence of prohibited drugs are not welcome.
- Patrons must produce valid identification upon request by any staff member.
- Children under the age of 18 are welcome to the racecourse but must be accompanied at all times by a parent or guardian. Children under the age of 18 are not permitted in the immediate vicinity of any bar or betting area on the racecourse, as determined by Scone Race Club Employees.
- Management and staff wish to encourage safe transport options. We will be happy to call a taxi for any patrons requiring one.
- In response to the Covid-19 pandemic, Scone Race Club has introduced specific safety measures in an effort to safeguard the health, safety and wellbeing of persons attending the Scone racecourse.
- It is in the interest of everyone attending a racecourse to comply with the safety measures that have been put in place. Therefore, Scone Race Club reserves the right to refuse entry to, or remove from, the Scone racecourse any individual not complying with these safety measures.
- The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus, but this risk cannot be completely eradicated. Visitors enter the Scone racecourse at their own risk.
- Further official information and advice on COVID-19 and social distancing requirements is available at www.nsw.gov.au/covid-19.
- Visitors are not permitted to attend the Scone racecourse if they (and the Scone Race Club may refuse entry to a racecourse if it is aware of or suspects that any visitors):
– are experiencing any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever);
– have been in close contact with a person who has tested positive for COVID-19 (during the period of time in which the virus is contagious);
– are awaiting the results of a test for COVID-19;
– reside with anyone who is awaiting the results of a test for COVID-19; o
– have returned from international travel and failed to observe the government requirement to quarantine for 14 days.
I bought tickets for an event that has been cancelled. Am I entitled to a refund?
- If your event is cancelled the ACCC expects that you will receive a refund or other remedy, such as a credit note or voucher, in most circumstances.
- If the event is cancelled due to government restrictions, this impacts your rights under the consumer guarantees. However, you may also have other remedies outside of the Australian Consumer Law.
- For example, you may be entitled to a refund under the terms and conditions of your ticket.
- If you had a right to a refund under these terms and conditions at the time you purchased your ticket, businesses are not permitted to change the terms at a later time to deny you a refund.
- Depending on your circumstances, you may also have other rights under common law, contract or state legislation.
- You should contact the business directly to request a refund or other remedy such as a credit note or voucher.
- If you receive a credit note or voucher, it should have an expiration date which is long enough to allow you to use the credit note or voucher.
I bought tickets for an event but no longer wish to attend due to concerns about COVID-19. Am I entitled to a refund?
- If you no longer wish to attend an event due to concerns about COVID-19, this may be treated as a ‘change of mind’. You should contact the event organiser to see if you are entitled to a remedy such as full or partial refund, credit note or voucher.
- If you have a health condition that means you are at higher risk, you should contact the event organiser to see if they will offer you a refund or a voucher for a later date.
- Given the exceptional circumstances, the ACCC encourages all businesses to treat consumers fairly, including by offering refunds as a goodwill gesture